This module centers on improving the organization’s leadership and management effectiveness, especially in maintaining transparency, control, and customer-centric leadership. It acknowledges the pivotal role that effective leadership plays in business success, evaluating leaders’ engagement with customers and alignment of commercial goals with the business strategy. The assessment process involves gauging whether leaders possess a clear comprehension of the customer journey, have established specific commercial goals in line with the business strategy, and are proactively engaging with customers.
- Cohort Based Course
- Live – online 2 hour sessions
- One session per week for 3 weeks
The module is broken down into 3 key areas with tools and templates for each.Â
1. Embedding Customer Centric Leadership
Tools – Transformational Leadership Tool & Customer Engagement Plan
2. Coaching for Success
Tools – Win/Loss Review Tool
3. Proactive Monitoring
Tools – Governance Structure & Cadence Template, Win Room Toolkit & Forecasting Tool
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